Return Policy – pusselochtillbehor.com

At pusselochtillbehor.com, we want you to be completely satisfied with your purchase. However, we understand that sometimes an item may not be the right fit for your home. This Return Policy explains how you can return a product, what conditions apply, and what to expect during the return process. Please read this policy carefully before initiating a return.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The return request must be submitted within the specified return window from the date of delivery.
• The item must be unused, in the same condition that you received it, and free from any signs of wear, damage, or alteration.
• The item must be in its original packaging, including all accessories, manuals, hardware, and protective materials.
• Proof of purchase (order number or receipt) is required for all returns.

Certain items are not eligible for return. These include:

• Custom-made, personalized, or special-order products
• Clearance, final sale, or marked-down items (unless defective)
• Items that have been assembled, installed, or modified
• Hygiene-sensitive products such as bedding, mattresses, or cushions if the original seal is broken (unless defective)

If you are unsure whether your item qualifies for a return, please refer to the product page or the return resources available on our website.

2. Return Window

The standard return window begins on the date your order is delivered to you. You must initiate your return request before this window closes. Any return requests submitted after this period will not be accepted unless required by applicable law.

If your return window falls on a weekend or public holiday, you may submit your request on the next business day. We recommend that you inspect your order as soon as it arrives to ensure you have enough time to initiate a return if needed.

3. How to Initiate a Return

To start the return process, please follow these steps:

• Log into your account on pusselochtillbehor.com and go to the “Order History” or “My Orders” section.
• Locate the order containing the item you wish to return.
• Click on “Request Return” and follow the on-screen instructions.
• Provide the reason for your return and any supporting information (such as photographs if the item is damaged or defective).
• Submit the request.

If you checked out as a guest, you may still access the return function using your order number and email address. Once your return request is submitted, we will review it and notify you of the approval status within a reasonable timeframe.

4. Condition of Returned Items

We take the condition of returned items seriously. To receive a full refund, the item must be returned in “like-new” condition. This means:

• No scratches, stains, odors, or pet hair
• All original packaging materials present and intact
• No missing parts, screws, or accessories
• No assembly or attempted assembly that has caused damage

If an item is returned in a condition that does not meet these standards, we may reject the return or issue a partial refund. The amount of the partial refund will be based on the diminished value of the item.

5. Non-Returnable Items

As noted above, certain categories of products are final sale and cannot be returned. These include:

• Gift cards
• Downloadable or digital products
• Items marked “Non-Returnable” or “Final Sale” on the product page
• Seasonal or holiday items after the relevant season has passed
• Items that have been used, washed, or installed

We encourage you to read the product description carefully before purchasing, especially for items in these categories.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged during transit, defective upon arrival, or different from what you ordered, please follow the return process immediately. In such cases, you may not be required to return the item in its original packaging, but you should keep all materials for inspection.

For damaged or defective items, we may offer one of the following resolutions:

• A full refund to your original payment method
• A replacement item (subject to availability)
• A partial refund if you wish to keep the item

Please document any damage or defect with clear photographs and include them with your return request. Failure to provide adequate documentation may delay the resolution of your claim.

7. Refund Process

Once your returned item is received at our designated facility, we will inspect it to verify its condition. This inspection typically takes several business days. After the inspection is complete, we will notify you of the approval or rejection of your refund.

If your refund is approved:

• The refund will be processed using the original payment method.
• Please allow additional time for your bank or credit card issuer to post the refund to your account.
• The refund amount will equal the purchase price of the returned item.

If your refund is rejected, we will provide an explanation. Depending on the reason, you may have the option to have the item sent back to you.

8. Partial Refunds

Partial refunds may be granted in the following situations:

• The item is returned in a used or damaged condition that is not due to our error.
• The item is missing original packaging, accessories, or manuals.
• The return request is submitted after the return window has closed but is accepted as a courtesy.

The amount of any partial refund will be determined on a case-by-case basis. We will communicate the proposed partial refund amount to you before finalizing the refund.

9. Exchanges

We do not offer direct exchanges for most products. If you wish to receive a different item, you may return the original item (if eligible) and place a new order for the desired product. This ensures that you receive the new item as quickly as possible and that your refund is processed separately.

The only exception is for defective or damaged items, where a replacement may be offered if the same product is available. In such cases, we will arrange for the replacement to be sent after the return is approved.

10. Return Packaging

When returning an item, you must use packaging that adequately protects the product during transit. If possible, use the original shipping box and packing materials. If the original packaging is no longer usable, please use a sturdy box with sufficient padding.

We are not responsible for damage that occurs to returned items due to insufficient packaging. If an item is damaged during return transit because of poor packaging, your refund may be reduced or denied.

Do not write or attach any labels directly to the product itself. All return labels and documentation should be placed on the outside of the shipping box.

11. Restocking Fees

Depending on the reason for return and the condition of the item, a restocking fee may apply. Restocking fees help cover the cost of inspecting, repackaging, and restocking returned items. The restocking fee, if any, will be deducted from your refund amount. Any applicable restocking fee will be clearly communicated to you when your return request is approved.

No restocking fee applies for damaged, defective, or incorrect items sent by us.

12. Cancellations Before Shipment

If you change your mind after placing an order but before it has been processed or shipped, you may cancel the order without penalty. To cancel, please log into your account and select “Cancel Order” from the order details page. If the order has not yet entered the processing stage, the cancellation will be confirmed immediately, and a full refund will be issued.

Once an order has been processed or shipped, you must follow the standard return procedure. In such cases, the return policy conditions apply.

13. Final Sale Items

Items marked as “Final Sale” or “Non-Returnable” cannot be returned or exchanged for any reason, including change of mind. This includes clearance items, discontinued products, and seasonal closeout items. Please be certain of your purchase before completing checkout for any final sale product.

14. Return Fraud and Abuse

We reserve the right to refuse returns, deny refunds, or close customer accounts in cases of suspected return fraud, abuse of our return policy, or repeated returns of heavily used or damaged items. This includes returning different items than what was originally shipped.

15. Changes to This Return Policy

We may update this Return Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of pusselochtillbehor.com after any changes constitutes acceptance of the updated policy.

16. Questions About Returns

If you have any questions regarding this Return Policy or need assistance with a return request, please refer to the help resources or support options available on our website. We are committed to handling returns fairly and transparently.

Thank you for choosing pusselochtillbehor.com. Your satisfaction is important to us, and we appreciate the trust you place in our products and service.